Resolving Alerts

Abnormal Submissions (Clinical Alerts) patients whose clinical parameters that do not fall within set thresholds. These values may be  greater than, greater than or equal to an upper limit; lesser than, lesser than or equal to a lower limit; or simply an indication of a symptom).  These submissions trigger an alert message to a designated clinical user alertee, and are denoted by an alert icon when unresolved, or a red dot when resolved - see image below. 

1. There are two ways access the Clinical Alerts in the Overview page:

1. The first is by clicking on any of the patients in the table and it will direct you to the flyout of that direct submission (go to step 3)
2. Second is by clicking on the Clinical Alerts Card which will redirect you to the Unresolved Alerts tab in the Patient Monitoring Page.

2. Scroll down the list to locate your patient. Alternatively, you can type the patient's name in the Search Patients field, or click on Filter to choose a specific Clinical User (including yourself) and click on "Apply Filter"

3.  Once you have located your patient, click on the patient to view all of patient's past submissions in the fly-out (can be scrolled down). Note that if a patient has any unresolved alerts, those submissions will appear at the top of the fly-out, for clinical users to take action on.

4. You may add notes or leave a comment on a specific submission. Tap on the drop down to switch from Private to Public. 

5. After typing your comment  click on the checkbox to mark the submission as resolved, then tap Submit. Note that clinical alerts can only be resolved after you have entered a comment.

Note: Marking a submission as "resolved" will remove a patient's submission from the Unresolved Alerts list.

6. The submission will now be marked as resolved and your comments will be saved on the dashboard with details (name, designation, date & time) stamped on the message.

If you have made a  public comment, the patient will receive a notification via her/his messaging app (e.g. WhatsApp / Viber)

Resolving Alerts via Patient Monitoring Page (Unresolved Alerts Tab)

1. In the Left Menu click on Patient Monitoring then click on the Unresolved Alerts tab to access the list of patients with clinical alerts. Scroll down the list to locate your patient.

2. Repeat steps 3-6 above.

Resolving Alerts via Patient List Page (View Patient Submissions)

1. In Patient List - Active Tab search for your patient by typing the name in the search field, then click on More Settings and select View Submissions.

2. Look for the Clinical Alert in the list of the patient's submissions then click on the submission to view it in the fly-out.

3. Repeat steps 4-5 above.

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