Resolving Alerts
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Abnormal Submissions (Clinical Alerts) - patients whose clinical parameters that do not fall within set thresholds. These values may be greater than, greater than or equal to an upper limit; lesser than, lesser than or equal to a lower limit; or simply an indication of a symptom). These submissions trigger an alert message to a designated clinical user, and are denoted by a red card.
Resolving Alerts via Overview Page (Clinical Alerts)
1. There are two ways access the Clinical Alerts in the Overview page: The first is by tapping on the Clinical Alerts Card which will redirect you to the Unresolved Alerts tab in the Patient Monitoring Page. The second is by tapping on any of the patient submissions in Latest Clinical Alerts under the overview summary cards (tap View all for a more comprehensive list).
2. You will be redirected to the Unresolved Alerts tab in the Patient Monitoring Page listing all active patients with their latest submissions. Scroll down the list or type the patient's name in the Search Patients field to locate your patient.
3. Once you have located your patient, click on the patient to view all of patient's past submissions (can be scrolled down)
4. You may add notes or leave a comment on a specific submission. Tap on the drop down to switch from Private to Public.
Note:
Private comments are visible only to other clinical users.
Public comments are visible both to other clinical users and the patient.
5. After typing your comment tap the checkbox to mark the submission as resolved, then tap Submit. Note that clinical alerts can only be resolved after you have entered a comment.
Note: Marking a submission as "resolved" will remove a patient's submission from the Unresolved Alerts list.
6. The submission will now be marked as resolved and your comments will be saved on the dashboard with details (name, designation, date & time) stamped on the message.
If you have made a public comment, the patient will receive a notification via her/his messaging app (e.g. WhatsApp / Viber)
Resolving via Patient Submission History
1. In the Patient Monitoring list, click on "More Settings - View Submissions" to view a list of all the past submissions by the patient.
2. Tap the submission you want to view and resolve.
3. Repeat step 4 above.
Note: Marking a submission as "resolved" will remove a patient's submission from the Unresolved Alerts list.